Terms and Conditions

Acceptance of Order

Fulfilment of your order is subject to product availability and acceptance of the customer order by Medicareplus International Ltd. Medicareplus International is under no obligation to accept or fulfil any customer order.

Acceptance of your order is classified as the order being dispatched. Medicareplus International reserves the right to cancel your order at any stage throughout the customer order process without any given reason or prior notice and refund your payment.

If good(s) are no longer available / obsolete, we shall contact you and offer alternative products. Sometimes there may be products that have been discontinued and no longer available advertised for sale on our website – due to ever changing product models and upgrades it may be that you place an order for a discontinued product before we have had chance to take it off of our website. If this should occur we will contact you to inform you that the product is discontinued and no longer available and offer you the choice of either an alternative product or a refund.

Customer Acceptance

All orders are made subject to the customers’ acceptance of these terms and conditions. Medicareplus International Ltd shall assume that the customer has fully read and accepted these terms and conditions upon ordering.

Ordering, Delivery & Security

If we are in any doubt as to the validity of the payment method used, or we have any suspicion relating to your order, we may request additional documentation and/or security details. If the additional documentation is not sufficient, we reserve the right to cancel your order at any stage. This is to protect both our customers and us.

Goods will not be supplied on any test, trail or rental basis.

All goods are inclusive of VAT at the current rate of 20% unless otherwise stated.

We shall assume that all customers are aware of product specification, suitability, limitations and compatibility at the time of ordering, unless we are asked for advice in advance of placing your order.
Due to security reasons Medicareplus International Ltd will not part-ship orders. If we are waiting on stock delivery we shall inform the customer of an alternative delivery date.

All our online orders are processed via Global Payments. All major credit and debit cards are accepted. We reserve the right to deliver only to the card holders billing address.

Immediate payment will be required at the point of checkout when placing an order to secure your goods.


Orders will be processed as soon as possible and aimed to be delivered within 72 hours depending on the time of day that the order was placed, on the understanding that all payment has been cleared and that any additional security checks have been passed. There may be some instances where your order may be delayed and delivery will take longer than expected, such as awaiting stock delivery if the product(s) ordered are out of stock, computer error(s) or other circumstances. In the event of any significant delay in delivery Medicareplus International Ltd will contact you.
Please be aware that 24 hour delivery may not be available on and around the following:
  • Sundays
  • Bank Holidays
  • Good Friday
  • Seasonal Holidays including Christmas Day, Boxing Day or New Year’s Day.
If you are ordering before Christmas or the New Year, please be aware that deliveries made on Christmas Eve or New Year’s Eve may carry an additional charge. Additionally, we cannot guarantee that we will be able to deliver goods on Christmas Eve or New Year’s Eve.

Any orders placed after 12:00PM on a Friday, on a Saturday afternoon or on Sundays will typically be delivered in 3-5 working days.

Delivery of your order may be delayed in the event of inclement weather conditions, “Force Majeure” means any act of God, strike, lock out, war, act of terrorism, flood, lightening, fire, explosion, earthquake, civil commotion or riot; computer or ordering system malfunction or any other reason outside of our control. In the event of this happening Medicareplus International Ltd will endeavour to contact the customer to inform of any delay.

If, for any reason the courier cannot make delivery of the goods and they are returned to us or a surcharge for re-delivery is incurred from the courier, the customer shall be liable for any re-delivery or surcharge fees made by Medicareplus International Ltd or the courier company.

Next day delivery applies to most of mainland UK excluding Scottish highlands and other rural areas where delivery may take up to 3 days. Scottish Isles, Isle of Man, Channel Isles, Northern Ireland and Republic of Ireland carry additional charges and may be subject to a 48 hour delivery service.

A £20.00 standard delivery charge may apply to the following areas:
  • Northern Ireland / Scottish Highlands
  • Republic of Ireland
  • Channel Isles / Scottish Isles
  • Isle of Man / Isle of Wight
All products in shipment are covered by the couriers insurance. Any claim for non-delivery, missing items or any general damage in transit must be made immediately.

If any products are found to be damaged, faulty or defective in any way from new (out the box) you must contact us immediately.

Goods cannot be left without a signature for proof of delivery. It is the responsibility of the customer to thoroughly check all goods before signing for them.

Please be aware that the customer is fully liable for the goods once they have been delivered and signed for, and that the liability to insure the goods is the sole responsibility of the customer.


Due to the nature of the products, we are unable to accept returns unless the incorrect item has been sent or you find the goods to be faulty.

Warranty of Products

Products sold by Medicareplus International Ltd are covered by manufacturer’s warranties. Customers are advised to speak to the manufacturer in the event of defective or faulty goods.

Please note that the customer is responsible for covering the cost to return faulty (or unwanted) goods to our repair centre.

Display of Images

Medicareplus International Ltd have used either the latest official or endorsed imagery by the manufacturers in our online store therefore we cannot be held reliable for any deviation between picture or product, although for any product updates, changes, modifications or enhancements, we will inform customers of this on our website.

All images used on this website are copyright to Medicareplus International Ltd and/ or their respective owners / manufacturers.

Consumer Protection (Distance Selling) Regulations 2000

The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”).

The Consumer Protection (Distance Selling) Regulations 2000 were brought in on the 31st October 2000 to implement the EC Distance Selling Directive in the UK.

The Regulations cover sales made at a distance between businesses and consumers, such as the following:
  • Mail order, catalogue shopping
  • Internet sales
  • Digital TV sales
  • Phone
  • Fax

Right to Cancel – “Cooling Off Period”

The main part of the Regulations is the right for the customer to change their mind and cancel an order, (and any credit agreement taken out as part of the order). This is known as a “Cooling Off Period”. If you wish to cancel within the 7 working days, you must inform the business in writing.


The 7 working days runs from the day after you receive the goods.


The 7 working days runs from the day after you agreed to proceed with the contract. Obviously, you can also cancel an order before you actually receive your goods.

Right to Cancel – Related Matters

The following matters relate to any cancellation:

If the business does not provide the customer with information relating to their right to cancel, the cancellation period of 7 working days does not apply, a longer period may apply.

The customer must take care of the goods and return them to the business, (you may have to pay for the costs of returning any goods) or make them available for collection.

If the customer has paid for goods using a related credit agreement suggested and arranged by the business, (includes hire purchase “HP”) this credit agreement will automatically be cancelled.

Business Information

The business selling the goods must provide the following information to the customer prior to the customer making a purchase:
  • The full name of the business.
  • The full postal address of the business if payment is required before receiving the goods.
  • The total price of the goods including VAT (Value Added Tax).
  • Where applicable the cost of delivery.
  • Details of how payment should be made.
  • Arrangements for delivery, must be within 30 days of the order unless the order specifies otherwise.
  • The customer’s right to cancel the order and whether customer pays cost of returning the goods.
  • How long an offer or price remains valid.
If the contract is for a service provided over a period, the minimum length of the contract must be specified, for example a minimum contract period of 12 months.

Excluded Goods & Services

The right to cancel under the Regulations does not apply to the following goods or services:
  • Any service provided within the 7-day cooling-off period, once the actual service has commenced. However, before you make the contract you must be informed in writing that you do not have the right to cancel. If you are not informed in writing prior to the contract you will be entitled to use the cooling-off period.
  • Goods made to your personal specifications or personalised for you, for example engraved items.
  • Good that cannot be returned due to their perishable nature, such as food and other perishables.
  • Audio or video recordings or software which has had its seal broken and has been opened, or the same such content in a digital download / electronic form.
  • Magazines, Newspapers or Periodicals.
  • Betting, gaming or lottery services.
The customer reserves the right to cancel a contract of purchase within 7 working days after the day the customer has taken delivery of the goods on the condition that Medicareplus International Ltd receives written notice of cancellation by the customer.

This clause is conditional and cancellation of contract will be subject to the following terms:

Medicareplus International Ltd reserves the right to refuse and cancel a ‘cancellation of contract request’ by the customer if:

The customer has not taken ‘due and reasonable care of goods’ whilst in their possession. This is defined by the packaging being damaged, defaced or discarded in any way, any accessories that are damaged or missing, any cables/parts or manuals that are missing, damaged or defaced in any way.

If the goods are damaged, cracked, chipped, scratched or marked in any way and are not in the condition in which they were sold.

Any products that come in sealed plastic blister packs cannot be returned if any seal is broken, pierced or opened in any way.

The consumer will be responsible for the return of such goods, or will be liable to any cost incurred by Medicareplus International Ltd to collect goods.

Terms & Conditions Of Website Use

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Medicareplus International Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘ Medicareplus International Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Medicareplus International, Chemilines House, Alperton Lane, London, HA0 1DX. Our company registration number is 06061230. Our VAT number is 899416362 The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only and is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Customer Complaints

All complaints received by Medicareplus International Ltd will be acknowledged within 7 working days. Medicareplus International Ltd will take all necessary steps to resolve any complaints.

These terms and conditions do not affect your statutory rights.