Testimonials
In March 2023 we organised a link nurse study focused around the theme Moisture Associated Skin Damage (MASD). As part of this day Kerry (Medicareplus Rep) came to present sessions on MASD, Medical-Adhesive Related Skin Injury (MARSI) and barrier products. Kerry tried to apply her presentations to our pediatric population, with case studies and imagery, which can be difficult.
All the sessions were impactful on staff. A discussion was commenced between staff. Kerry supported learning with a small MASD quiz with imagery. Staff is now ensuring that their areas are stocked up on products and they are used appropriately.
All staff commented on how great it was to have other speakers during the day and also how useful the MASD and barrier products sessions were. They highlighted that they had never had this teaching previously and how much it made sense. It was delivered in a down-to-earth, easy-to-understand format with practical demonstrations.
Outcome & Next steps:
MARSI – Liftez trial on PCCU and rolling practice and products out around the trust.
Further teaching to be opened out to all staff throughout the trust.
Sarah Jones, Paediatric Tissue Viability Clinical Nurse Specialist
Sheffield Children’s NHS Foundation Trust
I have worked closely with Alexandra Freitas to educate and promote the Medicareplus barrier range through education events at both an acute hospital trust and a hospice organisation.
The team at Medicareplus have provided an extensive range of educational resources in a variety of formats such as on-demand videos, leaflets, presentations and guidance. This offers health care professionals a vast choice of learning materials to suit different learning styles and on-demand availability to accommodate shift work. I think it’s brilliant that these resources can be accessed and printed off and can be used for teaching on wards.
The S.M.A.R.T. tool is an excellent guide that compliments the MASD pathway in a concise but thorough leaflet.
I found this was really helpful to read alongside Alex’s MASD session as it was super easy to follow and summarised the teaching session really well.
Jade Wagstaffe, Tissue viability nurse specialist East Kent Hospitals University Foundation Trust
The training session was really beneficial to support the care homes and community staff, and was well received by all who attending, also good for networking and supporting other services’ and to add the training was a ‘hit here’.
Carrie Lincoln, Clinical lead adult bladder and bowel service
Oxford Health NHS Foundation Trust
The Tissue Viability Specialist Team at Hampshire Hospitals Foundation Trust would like to thank Medicareplus for collaborating with us on the launch of the Total Barrier Protection range in showing each Ward how to use it and when to use the products. As a Trust with three hospitals, this was no easy feat!
We highly appreciate all the work that has gone into this launch from yourselves and would like to say a big thank you to Izzi, Chris, and the team for all their hard work in putting this together and coming onto our Wards throughout the Trust even at night!
We have received valuable feedback from the Wards to say that they all had a great response to you all coming onto the Wards. They would especially like to thank you for visiting our night staff and as this was the first time any company has come along on a night, so thank you.
We now look forward to a continued working relationship with you all for the future in using your Medi Derma-S range throughout the Trust, helping us to keep our patients safe.
Cerys Stowe and HHFT Tissue Viability Team, Hampshire Hospital NHS Foundation Trust
"Kerry is an integrated part of our training and without Kerry’s support patients would not be cared for by competent care staff that have a awareness of what to look for, how to care for or how to prevent moisture damage, which in turn has improved patient outcomes and reduced district nursing visits."
Natalie Mccarthy, Training and Education Coordinator from South West Yorkshire NHS Partnership trust
Thank you for the wonderful training yesterday. I have with me brand new nurses and senior care staff who were very excited, grasped every minute of it and went home contented with the resource speaker’s knowledge of their subjects and products.
Thanks for providing such informative and useful training to our community making a big difference to our resident’s care. More power to you and your team
Wil Santos, Clinical Lead Nurse, Cherry Tree Nursing Home
"The support provided by Medicareplus International had enabled us to reduce our prevalence of sacral and bittock reassure ulcers.
The pathway is easy for all clinicians and cares to use when choosing which barrier product is required. The products are easy to apply and cost-effective.
We will continue to repeat training to the nurses and carers to ensure everyone is aware of the pathway and how the barrier products work and which product to choose."
Joanne Taylor, Tissue Viability Service Lead from Rochdale Care Organisation
“We use the Medi Derma- S Film and Cream and the Medi Derma-PRO products and we've had some really good results on patient skin with using those. Medicareplus Intl. have supported us when we launched the products on 12 formularies and provided a lot of education to clinical staff both in the community and in the hospital.”
Debbie Houghton, Tissue Viability Nurse for South Tyneside and Sunderland NHS Foundation Trust.
"We have been working collaboratively with Medicareplus International to ensure Medi Derma pathway and formulary compliance for our local community. Proving events to promote compliance and patient centred care.
The support and training Kerry has given to Barnsley over the past 12 months have allowed better formulary compliance and improved care for patients in all settings. I really enjoy working with Kerry, we have organized several amazing events in an area highlighted for improvement. Always an excellent response and Kerry’s organisational and motivational skills are an inspiration.
The work and commitment from Kerry, this had directly contributed to the use of Medi Derma rage across Barnsley increasing formulary compliance and pathway adherence across all areas.
We will continue this joint working approach to ensure formulary compliance and pathway adherence. Assisting care homes district nurse, acute trust, clinical pharmacists and practices in the pathway and correct procedure."
Liz Lock, Wound Care Nurse from Barnsley CCG
"Medicareplus International’s territory manager Angela keeps a record for me of all administration required for the Care home that I am linked to. She supports me in my role and helps to maintain patient standards of timely reviews.
Angela keeps in regular contact with me to inform me what reviews are required. This enables the GP time to be used more efficiently.
Angela always keeps regular communication and replies to queries in a timely manner, and is always able to assist in helping me with any problems or concerns.
Working relationships are ongoing with daily/weekly communication. Patient review will be ongoing to reduce GP workload, provide continuity of care and good communication between the community nursing team and GP surgeries."
Louise Marshall, Community Nurse Practitioner from Gateshead NHS Trust
Medicareplus – lead by Arpana has kindly helped sponsor our last conference in November. They have provided valuable support in terms of launching our MASD Pathway with their presentation and the variety of products that staff will use in line with the policy. They have provided knowledge and clarified questions with staff which will improve patient care. They have readily supported our service in terms of teaching and product familiarisation. With this, staff are now more updated with the appropriate products to be used for better patient outcomes.
Medi Derma- S and Medi Derma-PRO product ranges are cost-effective, easy to use , and effective for different MASD issues. It has shown promising preventative use and management of various kinds of PU.
Jose Alfred Batalla, TVN, Homerton Healthcare
Julie has supported the Eastern Care Services Team with training on MASD, either face-to-face or via MS Teams presentations. Feedback is always positive and her previous experience as a nurse and tissue viability specialist nurse is often noted here as beneficial; as Julie has a wealth of examples to draw on when training. Our team trains care staff from either the residential, supported living and domiciliary services, and Julie’s training complements our own continence management, catheter care and pressure ulcer prevention training.
One of Julie’s key attributes is her friendliness and non-judgemental disposition. She makes the training environment friendly and non-threatening. The care staff feel safe to ask questions which leads to a conducive learning environment. I always enjoy sitting in and listening to Julie’s sessions and often learn something new myself and I have adapted my own training style to include elements from Julie’s style.
K. Knight, Specialist Nurse, Royal Devon University Healthcare
"The S.M.A.R.T. card is easy to use very clear and is a great reminder for which product to use and when."
Sandi Sherman, Care supervisor from Bluebird Care, Devon.
I just want to say what a fab roadshow! It was full of so much useful information, please can you keep me updated when there will be another one taking place as I have lots of other staff that would benefit greatly.
Kelly Luckhurst, Assistant Manager, Two Trees Caring Home
“The SMART card allows staff to be proactive in commencing the right treatment for their patients in promoting skin integrity. As it is on a wipe able card, staff can easily refer to it in their clinical area, thus avoiding any delays in starting the appropriate skin care regime.”
Annemarie Graf, TVN Specialist Nurse, UHBW NHS Foundation Trust (University Hospitals Bristol and Weston).
"The support provided by Medicareplus International has enabled us to reduce our prevalence of IAD / MASD from 55% to <15% in 6 months saving the trust an estimated £75,000 in WTE hours.
We found the step-up-step-down approach beneficial to patient and clinical time spent: Medi Derma-S Total Barrier Cream and Medi Derma-S Total Barrier Film caused less mess and waste.
Bhavisha is our representative and she has been so helpful. She has supported us fully with the implementation of our pathway. She also comes to events that we hold. She has attended lots of training sessions that I have done with our residential and nursing homes.
The evaluation of Medi Derma-S Barrier Cream v’s Cavilon has provided some great results.
The trust will be switching from Cavilon to Medi Derma-STotal Barrier Cream and it will be a valuable addition to the formulary."
Lyndsey Metcalf, Assistant Practitioner from Northern Care Organisation
"The introduction of S.M.A.R.T. has supported our nursing staff by providing a clear but straightforward tool to help them identify moisture-associated skin damage, establish the severity and manage it using an appropriate barrier product. For patients this support offers the benefit of early intervention in preventing and managing what can be a debilitating problem"
Pia Prince, Tissue Viability Nurse Specialist, University Hospitals Plymouth.
"Medicareplus International supported us by providing training on MASD and barrier products.
The training was provided by Angela Turnbull to staff attending a wider wound care training programme in the Trust. The session provided staff with current, up to date knowledge on recognising and preventing MASD.
Angela was great – her delivery was tailored to the staff in the room (e.g. area of work, job role and discussed the products on our formulary). The content was appropriate and very useful and all staff commented on how it will benefit them in practice – they have a better awareness of which products to use when and were already discussing plans on how to relay this information to their colleagues. I feel patient care will definitely improve as a result of staff receiving this training.
We will continue to ask Medicareplus International for support with MASD training for our staff in TEWV to ensure our patients receive the most appropriate treatment."
Laura Cummings, Tissue Viability and Physical Health Nurse from Tees, Esk and Wear Valleys Foundation NHS Trust (TEWV)
"I was able to watch the presentation on moisture damage a few weeks ago and found out about the S.M.A.R.T cards I have since received mine and have shared the information with the community continence team. This is an easy to use and store (in my work bag) so I can share information with patients (where suitable) and primary care givers to ensure the most suitable products are being used for patients with moisture damage to prevent severe skin damage. I have not had to use it in this way yet but it is helpful to have as easy access."
Doreen White, Tissue Viability Support Nurse, Livewell South West, Plymouth.
"Medicareplus International delivered an interactive training session to clinical support workers – MASD pathway and Medi Derma products.
Support workers were encouraged to ask questions during the presentation and a copy of the MASD pathway was given to support workers for future reference.
Clinical support workers gain knowledge of MASD pathway and when to ask for a review of the skin from a nurse – using the step-up, step-down approach.
Demonstrating how to use and how much to use and showing examples of when would be appropriate to use each product during the sessions is valuable for new staff or those unfamiliar with the pathway.
All Clinical support workers to attend training sessions and retraining for those identified as having gaps in knowledge about the Medi Derma product range and MASD pathway."
Wendy Stainrod, Pharmacy Technician from Sheffield Teaching Hospitals
Invaluable training to our staff to educate them when to identify the need to step up/step down and escalate to a RGN, has improved their education and confidence and the standard of care our patients receive. The educational sessions are extremely informative and delivered exceptionally well empowering staff to recognise is skin is deteriorating.
Staff have confidence in the products.
Outcome & Next steps:
Training to be a rolling program to ensure all staff attend and receive refreshers when needed
Sarah Wright, Team Leader Community Agile Pharmacy Service
Sheffield Teaching Hospitals
Julie has worked with us on a couple of projects in her role as Clinical Nurse Specialist with Medicareplus. She is reliable and supportive and an excellent educator. Julie has been able to teach various members of staff about skin integrity through a number of routes including ward-based training and link nurse meetings.
Thanks to Julie we were able to complete an audit on our moisture-associated skin damage pathway, which was presented at a conference in the form of a poster and we have been following up on some of the actions from the audit.
This would not have all been possible without the support of Julie and Medicareplus.
Alexandra Bishop, Lead Nurse Tissue Viability, Derriford Hospital
"We prefer the Medi Derma-S range and as a trust we have added this to our formulary for the last 4 years.
We have been supported with formulary launches/training/pathways/study days/bespoke training/telephone call consultations and much more.
Since the introduction of the NSHI paper regarding pressure ulcers classification we have had a massive improvement in the identification of pressure v’s moisture damage and this has been supported by all the work implementing the MASD pathway into the trust and Barnsley Borough.
Excellent feedback both staff, patients and NHS HCP have utilised the 4 step approach with no issues.
The trust will continue to use the Medi Derma-S range and the 4 step approach. The product works and the whole borough is trained; other local ICS use the product."
Laura Hallas Hoyes, Nurse Consultant from South West Yorkshire Partnership Trust (SWYPT)
"Personally, I have only used the Medi Derma-S barrier cream to date and have found this to be an excellent product. My colleagues have used the Medi Derma-PRO Foam and Spray Incontinence Cleanser which have also been very effective.
Medicareplus International held sessions for Nursing staff and for Health Care Assistance on Medi Derma-S Barrier cream and treatment for MASD. The role of applying barrier cream was taken away from HCAS however under new MFT guidance this is due to be reinstated. The face-to-face tuition and support provided for these products has meant that HCAS are now deemed equipped to use these creams in practice which has a huge and positive impact on the CEC service and all patients and staff involved.
Registered Nurses including myself are now better equipped at identifying the differences between MASD and pressure damage and which Medi Derma-S products to ease at each stage.
Medi Derma-S barrier cream is now used within Trafford Local Care Organisation (TLCO)/MFT as opposed to any alternative barrier cream."
Hazel Jeffery, Nurse Practitioner & TVN Link Nurse from Manchester University NHS Foundation Trust (MFT)
The Skincare Roadshow was a very interesting workshop, the experts' speech, the advert materials, and the environment were superlative.
I have noticed that skin care has been a passion for you all.
Laura Baractaru, Night Care Leader
Old Station House
Julie Batemann-Limmer recently supported our #STOPthePressure day in Plymouth. Julie visited 4 Nursing Homes with myself to provide education on the prevention of pressure ulcers.
Julie provided games, prizes and information packs for the homes we visited. The staff within the homes showed a keen interest and were very interactive. I feel this was due to Julie’s approachability and the interaction aids provided.
The day was a real success. The day highlighted that the Nursing Homes needs were actually around the management of moisture-associated skin damage. Julie’s teaching was clear and concise. She was able to provide the home’s staff with clear instructions on the most appropriate products and how to use them.
Julie really made this day a success and I wanted to complete this form to show our appreciation for Julie’s support and on this day as well as her ongoing support throughout the year.
L.J Mallett, Tissue Viability Assistant Practitioner, Livewell SouthWest
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